TSD Toll Connect: Toll Processing

Toll Processing is a component of TSD Connect integration. Location configuration must be performed by TSD Support. Contact your TSD Sales Representative at sales@tsdweb.com for more information to get started.

TSD Toll Connect automates payment processing for tolls and toll violations incurred on agreements, chargeable to either the customer or the dealership. Your fleet will be registered with Verra Mobility or tollaid.

With Toll Processing, you can:

  • Capture a credit card to recoup toll and toll violation charges, such as parking tickets, speeding tickets, etc.
  • Take a pre-authorization to hold for possible violation charges
  • Have payments automatically processed when violations are incurred (after return)
  • Track violations and payments on individual agreements and through reporting
  • Print and email receipts for customers
  • View monthly toll invoice information

Setup Requirements & Options

Setup items may differ based on whether you're using the Pay-by-Plate option for tolls, which relies on having accurate License Plates in the system, or using transponders or toll stickers in your vehicles, which relies on accurate transponder information.

  • Configuration for this integration must be performed by TSD. This integration is available alongside credit card processing (to recoup agreement charges, as well as tolls and toll violations), or by itself (without credit card processing for agreement charges). Contact your TSD Sales Representative at sales@tsdweb.com for more information.
  • Remove pre-existing tolling devices not provided by TSD. Any pre-existing tolling devices not provided by TSD (such as E-ZPass transponders) need to be removed from the fleet for TSD Toll Connect to function properly. Failure to do so will negatively impact this integration.
  • (Recommended.) Require a credit card at open agreement. Make sure a card is captured on every new agreement via the Credit Card Capture Required at Open and Pre-Authorization Settings management setting. That way, if a toll is incurred, the customer's credit card will be charged automatically on the agreement.
  • (Recommended.) Turn on pre-authorizations and set default authorization amount for tolls. That way, you have more assurance that funds for possible toll charges will be available when needed. Enable pre-authorizations against the captured credit card via the Credit Card Capture Required at Open and Pre-Authorization Settings management setting.
  • (for Pay-by-Plate.) If using the Pay-By-Plate option for toll processing, make sure License Plates are entered accurately and without dashes or spaces. Using the Pay-by-Plate option for tolling relies on having an accurate License Plates associated with each unit in your fleet.
    1. Edit the unit record in the Fleet Hub.
    2. Confirm the License Plate number is accurate and that no dashes or spaces are used.
    3. Click UPDATE to save the unit record.
    4. Repeat for each unit in your fleet.
  • (for Transponders and Toll Stickers with Verra Mobility.) Using transponders requires accurate Transponder IDs to be associated with each VIN. Before adding a transponder or toll sticker to the vehicle, do the following:

    • Important Note: Any tolls that occurred prior to TSD turning on the Toll Connect integration and you performing the below steps (i.e., adding the ALF# of the transponder to the unit’s Transponder ID field) will go to the dealer directly, outside of this integration.

    1. Edit the unit record in the Fleet Hub.
    2. Enter the ALF # into the Transponder ID field. Make sure you add the word “ALF” into the Transponder ID field (e.g., ALF######).

    3. Click UPDATE to save the unit record.
    4. Add the transponder device or sticker into the vehicle window.
    5. Repeat the above steps for each vehicle in your fleet.
  • (Recommended, for Transponders and Toll Stickers with Verra Mobility.)Enable warnings for units missing a Transponder ID. Turn on the Enable Warnings For Units Missing Transponder ID management setting to display an “Active W/O Transponder” tile on your Fleet Operations dashboard, as well as messages on the unit record if the Transponder ID isn’t filled in.
  • Agreements going forward must have the Bill Violation Charges option toggled on to charge tolls to the customer. If you manually toggle this off, any toll charges for that agreement will go to the dealership and the card token or tolling pre-authorization will not be attempted through the integration.
  • An email address must be present on every agreement, at close. Because invoices are automatically emailed to the customer when the customer's card is charged for tolls, the customer's email address is always required when closing an agreement.

Toll Processing in TSD DEALER

You can choose to automatically charge the customer's credit card for toll charges incurred on the agreement, or you can choose to have tolls billed to your location.

Billing Customers for Tolls / Violations

Your employee role must have the Allow Opt-Out of Charges permission to modify the Bill Violation Charges  toggle on an agreement.

  1. Capture a credit card on the agreement. During the open agreement process, capture a credit card to be billed for tolls and/or violations.
  2. Choose whether to pre-authorize the captured credit card for possible toll charges. If your location is set up to take a pre-authorization against the credit card for possible future toll charges, select the Pre-Authorize toggle. (The actual pre-authorization will be processed at save.)
  3. Choose who is responsible for toll charges: the customer or your location. Make sure Bill Violation Charges is toggled on. Violations will be billed to the customer's credit card. (On mobile, this toggle is Charge Violations to Customer. If toggled off, violations will be billed to your location, not to the customer's credit card.

  4. Complete your open agreement process. If your location is set up to take a pre-authorization against the credit card for possible future toll charges, the pre-authorization will be taken, at save, as long as the Pre-Authorize option is selected on the agreement.
  5. Payments are automatically processed after return. As violations are incurred after return, payments are automatically processed.

Viewing Tolls and Violations on an Agreement

If violations were incurred on an agreement, you can view details on the closed agreement.

Note: Toll and toll violation charges may take up to two weeks after an agreement is closed to display.

For a more in-depth insight into violations charged to customers and your location, run the "Violations Summary Report".

  1. View the closed agreement.
  2. A Violations grid is available with details of tolls / violations incurred on the agreement, to whom the violation was billed (customer or dealer), and the reason why it was billed to either the customer or the dealer. For example, if billed to the customer, the Reason might be "Patron Payment Successful". If billed to the dealer, possible Reasons might be:
    • Patron Payment Failure: Billed to Patron False: The Bill Violation Charges toggle was turned off, so charges were billed to the dealer instead of to the customer.
    • Patron Payment Failure : Transaction Failed 10 - Late response from issuer
    • Patron Payment Failure : Transaction Failed 11 - Invalid original transaction status
    • Patron Payment Failure : Transaction Failed 13 - The invoice number is invalid
  3. (Optional.) Click VIOLATION Payment History to view a history of payments and refunds made for each violation.
  4. (Optional.) You can print or email receipts for payments and issue refunds, if necessary.


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You can generate receipts for violation charges after an agreement is closed.

  1. View the closed agreement, if necessary.
  2. Within the Violations grid, email or print a receipt (as a .pdf) as follows:
    • Email a receipt to the customer: Click Email. Verify the email address, if different from the one used on the agreement, and click SEND.
    • Print a receipt for the customer: Click PRINT.

    What is included in the email sent to the customer?Closed

    The email, which has a subject of "Violation Charges", includes the attached receipt PDF and the following message:

    Dear [Customer Name],

    Please be informed that [Location Name] has received a violation invoice for the [Unit Make and Model], license plate [Plate Number], which was registered under your name at the time of the violation charge (the Agreement [Agreement Number] dated [Checkout Date and time]).

    In this regard, [Location Name] has charged your card as per the attached receipt.

    If you have any questions, please do not hesitate to contact [Location Name]. The phone number is [Location Phone Number].

    Thank you very much!

    What is included in a receipt?Closed A receipt includes a description and amount of all violation charges incurred on the agreement, and the dates on which the charges were applied. If a payment was processed against the card on file, key card information is displayed, along with the payment date and amount.


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Track Toll Success on the Performance Dashboard

This feature, if compatible with your integration, must be turned on by TSD. Contact your TSD Sales Representative at sales@tsdweb.com for more information.

TSD DEALER offers locations using TSD Toll Connect with Verra Mobility a way to track tolls that were charged successfully. Use the Toll Success section on your Performance Dashboard (Search Open tab) to investigate low success rates and take action to avoid being billed for tolls due to errors in process and improve customer billing practices.

What is a "successful" VS. "unsuccessful" toll collection? Read more.Closed

A "successful" toll collection is one that was either:

  • billed to the customer on the agreement, and successfully charged to the customer's card
  • billed to the dealer (your location) on the agreement, and successfully charged to your location

An "unsuccessful" toll collection is one in which you billed tolls to the customer, but your location ended up being charged for tolls (e.g., due to a processing error, or lack of credit card on file).

When your location's toll success rate is at or below the threshold (set by TSD, behind-the-scenes), a red alert icon will be present on the Performance button, so you know review is needed.

Understanding the Toll Success Breakdown

Note: Toll Success information reflects data from the previous month, regardless of the reporting period you have selected on your Performance dashboard.

The Toll Success section shows tolls incurred during the previous month vs how many were successfully recouped, a breakdown of the amount in tolls successfully charged to customers vs. your location, as well as the amount charged to your location for credit card processing fees.

  • Collected tolls: How many tolls / violations were incurred during the previous month, and how many of those tolls were successfully recouped.
  • Tolls paid by customer: The amount in tolls successfully charged to customers.
  • Tolls paid by dealer: The amount in tolls successfully charged to your location.
  • Fees: The total amount charged to your location for credit card processing fees, known as pass-through fees, on customer-paid transactions.


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Investigating Low Toll Success Rates

If your success rate is low, here are some areas to investigate:

  • Are Transponder IDs entered on unit records in TSD DEALER? When tolls are incurred, TSD DEALER uses the Transponder ID to find the agreement associated with the toll. If your vehicles have transponders but the IDs are not entered on the unit records, the agreement won't be found, and the customer won't be successfully charged for the toll.
    • What to do: Check the "Active W/O Transponder" tile on your Fleet Operations dashboard to view fleet records without a Transponder ID, so you can edit these records and enter the ID. (If you don't have this tile, check your Enable Warnings for Units Missing Transponder ID management setting).
  • Are credit cards being captured on your agreements? If a credit card is not on file, the customer cannot be billed when tolls are incurred.
    • What to do: Consider requiring credit cards be captured on agreements via the Credit Card Required at Open and Pre-Authorization Settings management setting. Within this setting, you can also set up a credit card authorization amount to hold for possible toll charges.
  • Are charge attempts to customer cards failing, for some reason? It's possible for the system to attempt to charge a customer's credit card, but the transaction fails.
    • What to do: Run the Violations Summary Report to review all reasons why tolls were not charged to a customer, including situations in which a credit card was not present, an agreement was not found, or other transaction errors reported by the processor.

Reporting

  • Violations Summary Report. Run the Violations Summary to view and export last month's violation information invoiced to your location and your customers, as well as chargeback fees billed to your location as a result of a customer dispute. This will help you stay on top of reconciling invoices and researching individual toll violations and chargebacks. See "Violations Summary Report".
  • Dealer Credit Card Reconciliation Report. Run the Dealer Credit Card Reconciliation report to view instances in which the customer’s credit card was declined and charges were billed to the dealer’s credit card, as well as additional fees described in your TSD Connect sign-up agreement. See "Dealer Credit Card Reconciliation Report".
  • Closed Contract Accounting. Run this report to view a breakdown of all charges, payments, refunds, and toll violations for closed agreements. See "Closed Contract Accounting Report".

Frequently Asked Questions

When a toll violation is received, TSD DEALER matches the date and time of the toll violation to the agreement's date range1 for the unit, based on the transponder ID, if available, or the license plate and state, in order to identify the correct agreement & customer to be charged.

  • The customer's card on file is billed if: a match is found and Bill Violation Charges was selected on the agreement.
  • The dealership's card is billed if:
    • a matching agreement is found and Bill Violation Charges was cleared, meaning the customer was not billed.
    • no matching agreement is found.
    • an attempt was made to charge the customer's card, but the card was not present on the agreement or it was declined.
    • the agreement was an Internal Use agreement.

Yes! When it comes to capturing a card, pre-authorizations, and billing for tolls, the mobile app works the same as it does on the web.

Taking a credit card authorization provides more assurance that funds for possible toll charges will be available when needed. Credit card transactions for toll charges are separate from agreement-level charges (if you have credit card processing). Turn on credit card authorizations / pre-authorizations using the Credit Card Required at Open and Pre-Authorization Settings management setting. The setting contains the following options:

  • Require a credit card be captured at open agreement: Toggle on the Credit Card Capture Required at Open Agreement option.
  • Enable pre-authorizations and set the default non-toll amount (if applicable) and toll amount: Toggle on the Enable Pre-Authorizations option and select the method and amount to hold for agreement-level charges (non-tolls). Then enter the additional Flat Toll Amount to hold for toll charges. The authorization amount will be this flat amount multiplied by the number of agreement days. (If you do not take pre-authorizations and a toll is incurred, a direct payment for toll charges will be processed on the captured card.)


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If you change the card, the previous card token is deleted, which will automatically reverse / release the toll pre-authorization, if taken.

A Violations grid is available on the closed agreement with details of any tolls incurred on the agreement. These may take up to two weeks after the agreement was closed to display. From this grid, you can print and email receipts for toll charges. See "Viewing Tolls and Violations on an Agreement"

You cannot issue refunds for toll or violation charges that were billed to a customer's credit card from within TSD DEALER.